(Not Just) Great Expectations

Expectation - to look for with reason or justification. Regardless of timescale, we all have expectations. I expect people to read this post tomorrow (albeit very few people!). I expect this post to continue existing, and over time a few more people will read this. I also expect that in a few years time I will look back at this post, and be delighted with my former naivety on making this post. I also have the expectation that I may be kicking myself because this post has somehow found its way to a million different websites (it's happened before - Google my name!).

Defining and establishing expectation can make all the difference in the workplace. Enterprise Architecture: Thought Leadership: Enterprise Architecture and turning failures into success... takes a good look into the importance of setting expectation in the work place. As a systems architect, one must always be working under the impression that the sales team have sold the client the world - they wouldn't be doing their job right if they were to under promise and over deliver. You're expected to deliver the world, with the intention that they'll then go ahead and take the periphery moon, sun and stars when their budget allows. The difference between success and failure can often lie in expectation, and from the moment a system architect walks into a client site, it's their onus to set the expectations on what is possible in the given timeframe.

'Start with projecting the worst-case scenario publicly, when you fully anticipate that you will be able to bring the system up earlier. It has to be all about 100% delivery. If you deliver 99% of what you promised, it will only lead people to sorely miss the remaining one percent. Keep in mind that there are a multitude of opportunities to disappoint folks (NOTE: I do this way too much at work) and it can be even harder to impress them.' (James McGovern)

Budhism teaches 'Mindfulness'; looking at the world as a series of moments, a finite number of instances that we live through. These can be grouped into a series of experiences, falling under the categories of preempted and unexpected. Those expectations that were preempted will come complete with a level of expectation - taken from your own past experiences of similar experiences, or those of others. The purpose of this viewpoint from a theological perspective is to remove context - allowing each moment to be handled with equanimity (thus reducing the karmic value of the action).

If we can assume a reaction is based on
* the expectation for a reaction
* the process behind the action coming to fruition (the history before the action)

With equanimity we can react - not based on the degree of expectation or the historical events that led to the action - but with a degree of emotional stability and composure that can add value to whatever decision is being made. Considering that the majority of our waking hours are spent in the workplace, managed expectation coupled with equanimity could be the first steps towards making this town a better place....